Saved excessive airport access fees. $21 Lyft saved $300+. Friendly service.
I see why this location has the worst reviews of any rental place in the area. They're a horrible company. We picked up a long term rental and were given the most putrid, stinky, car. You would expect a rental to have some level of cleanliness. Not at Hertz.
I will never rent here again. I would encourage everyone else to not repeat my mistakes.
We have booked at this location twice over a one month period and EACH time our trip was delayed over two hours because they did not have a car ready for us by our allocated time. First time I was sent to Liberty, second time we were sent to the airport. We like to book at the Gladstone location because of the higher taxes at the airport, but it appears to always be just a waste of our time. If they would have just CALLED US we would have been happy to go to another location, but evidently from the annoyed looks on their faces, they could care less about taking some initiative to save the relationship with their customers. It is like they are so used to customers being angry that they just do not care. If you live in the Kansas City area just go to another location. This one needs to be shut down and all of the staff not hired at other local locations. The employees at the Airport and Liberty locations are fantastic. Skip this Hertz location as they have zero respect for your travel plans or your time.
Good clean cars, very busy not a lot to pick from nice employees.
Rented a mid sized vehicle, ended up with a semi compact car that had scratches and dents all over with a screw in the tire. Called...they said if it goes flat that we can call AAA.... Um, no! Will never give a cent to this company ever again.
The employee inside was absolutely bottom of the barrel in customer service and ability. Literally no help at all, and we had no other options at that time in the evening. She seemed to revel in being rude and dismissive.
Hertz is a US Car Rental based in Gladstone, Missouri. Hertz is located at 7321 N Oak Trafficway, Gladstone, MO 64118, USA.
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