If I could give no stars I would! I'm sick of getting charged overdraft charges for pending charges! The staff is rude, arrogant, and act like your issues don't matter!
Oh and don't even bother with the drive thru! I waited 20 min last Friday and finally gave up! Went back Saturday....waited 15 min and then the person working can't even say Hello...and then proceeds to take another 15 min to deposit A check!
I'll be moving my accounts ASAP!
Unfriendly people and they don't support cyclists. A bike is a vehicle and I often use it to run errands. This location on Antioch does not allow bikes through the drive thru. The parkville branch does. Better yet US bank is a block away and they act excited to see me on my bicycle in their drive through. I would recommend them for a bank that is keeping up with the times and friendly people.
Slow service through the drive through. Sometimes the tellers are rude also. I don't appreciate that especially when I'm being nice
I would like to stress that if you're in a hurry, do not bother with the drive thru. This place is always so understaffed. What should take 2 minutes to do a deposit usually takes me 20 minutes of sitting in the drive up. Going inside is almost just as bad.
I had an issue & the lead personal banker I spoke with was rude, patronizing & demeaning. She could not accurately explain the issue with my account & when I got upset, she threatened to have me arrested in front of my 7 year old daughter. I will be closing both of my accounts as soon as possible. I have never been so disrespected.
UPDATE: I did receive a call from Sheila with Commerce today, she was very nice and caring about my above stated concerns. She assures me they are working to correct the wait time issues, and that the issues of overall customer service will be addressed.
Commerce Bank is a US Bank based in Gladstone, Missouri. Commerce Bank is located at 6334 NE Antioch Rd, Gladstone, MO 64119, USA.
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