Terrible place they literally do everything backwards. We went in got approved and a delivery date for a washer and dryer. Then 2 days before delivery they need more. So she gives them info now they had a week in and a half to figure this out even though most places is the day of. Then on the delivery date they call and say we are not able to do it do to the information they have. When were just about to email them our pay stubs for verification. But now I am glad because the way that place is ran I don't want them to have my pay stubs. Oh and this is how far approved we got. We put the deposit down that day. To get it back we have to drive back and have them put it back on the card. Usually you do a deposit and it's done but nope not that place.
Their furniture gave my whole house bugs. I've had it for 3 months and couldn't figure out why we got bugs. Well, exterminator came out and said the time lapse for us getting them and getting the furniture was the same. Bug eggs and nests all in it. Therefore they're dirty, don't clean their stuff, go to a different place. Even a different Aaron's. !!!!!!!
Zero stars if I could the staff (Tammie) VERY RUDE poor customer service call at 7 a.m. and tell me "what i better do" I ordered my furniture Oct 1st didn't get it tell the Saturday 29th before holloween they kept saying ohh we have it some one will be out to bring it a week, 2 weeks go by, 3 weeks go by then tell me oh your payment is do Monday Oct 31st i didnt understand how is the payment do and i just got the furniture on the 29th speak to the super visor (JR) and he was understanding when I said I choice not to deal with Tammie calling my phone talking about what I better do and just because she don't like how I'm talking to her she can get somebody to come pick up the furniture so he said fine deal with me state that a lot of people have problems with her. So I go to make my payments he never in he always out. So Tammie was in I just want to make my payment at this point she comes to the front i tell her the name on the account she makes the comment " I don't deal with this customer I'm not taking the payment" and walked away that's fine time go on I have to work I'm not about to chase Aarons to make a payment so time go on I get home and get stopped by my neighbor that some body came by today from Aarons and she was upset because they where banging on my door so hard she can hear it in her apartment and she told them it was no need to beat on the door like that I was not home finally I had to go for a family emergency Chicago iLL I get a hold of Jr and he basically tell me I'm lying and start questioning me how far is Chicago from kc?how many hours do it take? Then being sarcastic "oh really" "it take me 10hrs so what highway do u take" .......sir I have no need to lie but since u need to know it only takes 8 hrs to get to and from Chicago depend on how many stops you make and how late or early you leave so I told him when I get back Thursday he can have somebody come he ask what time exact do you get back since it's a 8 hr drive I feel they are disrespectful to the max I have rent/bought from different Aarons and I never had to deal with poor customer service the days I call to speak to Jr Tammie answer "he not in" well can you let him know I called she never told him I'm just over this Aarons
If i could, I would put ZERO STARS.. These people will have you waiting all day & night for your furniture to be delivered... i called the manager & she lied too.. when they delivered. . They didnt have all the pieces & said one of them got damanged...independence ave location is much better.. DO NOT PUT A DEPOSIT DOWN AT THIS LOCATION UNLESS YOU HAVE THE PATIENCE TO WAIT 24 HRS FOR A DELIVERY
Aarons is full of $$$$ they broke my television and stole parts off of it. I would not recommend this place to nobody go get a air mattress or go to the pawn shop. They have lied about when they would send the missing parts its been since August and its now almost November and still no parts. Why would you remove the base off of a customers paid for item. This is only step one. I'm reporting them to Better Business.
Aaron S is a US Furniture Store based in Gladstone, Missouri. Aaron S is located at 6449 N Prospect Ave, Gladstone, MO 64119, USA.
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